Frequently
Asked Questions

Everything you need to know about our services

General Questions

  • Our pricing varies based on the size of the area, carpet condition, and specific services needed. Typically, carpet cleaning starts at $XX per room for standard cleaning. We provide free, no-obligation quotes after assessing your specific needs. Contact us at (763) 528-8085 for an accurate estimate.

  • With our Rotovac 360 technology, carpets typically dry in 2-4 hours, significantly faster than traditional methods which can take 24 hours or more. We recommend keeping traffic off the carpets during drying time for best results.

  • Absolutely! All our cleaning solutions are EPA-approved, non-toxic, and pet-safe. We prioritize your family's health and use only environmentally responsible products that are safe for kids and pets.

  • Yes! We move light furniture as part of our standard service. This includes chairs, end tables, and similar items. We ask that you remove valuable items, electronics, and larger furniture pieces before we arrive.

  • We serve the entire Twin Cities metro area, including Minneapolis, St. Paul, and surrounding suburbs within a 25-mile radius. Check our Service Areas page for a complete list of cities we cover.

Carpet Cleaning

  • We recommend professional carpet cleaning every 6-12 months for typical households. High-traffic areas, homes with pets, or allergy sufferers may benefit from cleaning every 3-6 months.

  • While our advanced Rotovac 360 technology removes most stains, some permanent stains (like bleach spots or old dye transfers) cannot be removed. We'll always be honest about what's achievable during our pre-inspection.

  • While we appreciate pre-vacuuming, it's not required. We pre-vacuum as part of our service to ensure optimal cleaning results.

  • The Rotovac 360 provides 500 cleaning passes per minute compared to manual wanding, resulting in 5x deeper cleaning, faster drying times, and superior stain removal. It's the most advanced carpet cleaning technology available.

Pet Stain & Odor

  • Yes! Our bio-enzyme treatment is specifically designed to break down organic matter at the molecular level, eliminating even old, set-in pet stains and odors. We use UV light detection to find hidden stains.

  • If the stain has penetrated into the carpet padding or subfloor, odors may return. In these cases, we may recommend additional treatment or padding replacement for complete odor elimination.

  • Yes! Our bio-enzyme treatments are 100% pet-safe and non-toxic. Your pets can safely return to treated areas once they're dry.

Tile & Grout

  • We use specialized high-pressure cleaning equipment combined with professional-grade solutions to deep clean tile and restore grout. We can also apply sealant to protect grout from future staining.

  • We offer grout color restoration services that can change or restore grout to its original color or a new color of your choice.

  • Yes! We're experienced in cleaning both ceramic and natural stone tiles (marble, travertine, slate, etc.). We use pH-appropriate cleaners safe for your specific stone type.

Scheduling & Service

  • Yes! We offer same-day service when available. Call us at (763) 528-8085 to check availability.

  • Monday-Friday: 8:00 AM - 6:00 PM. We're closed on weekends for regular service, but offer 24/7 emergency response for water damage situations.

  • Most residential jobs take 2-4 hours depending on the size and number of rooms. We'll provide an estimated time frame when scheduling your appointment.

  • We prefer someone be home, but it's not required. Many clients provide access instructions and we secure the property when finished.

  • We ask for 24-hour notice for cancellations or rescheduling. This allows us to accommodate other customers waiting for service.

Payment & Pricing

  • We accept cash, checks, and all major credit cards (Visa, Mastercard, American Express, Discover).

  • Payment is due upon completion of service. We'll provide a detailed invoice before collecting payment.

  • Yes! We offer a 100% satisfaction guarantee. If you're not completely satisfied with our work, we'll return and re-clean the area at no charge.

  • Yes! We offer 10% discount for first-time customers, military and senior discounts, multi-room discounts, and seasonal promotions. Check our website or call for current offers.

Still Have Questions?

We're here to help! Contact us directly and we'll be happy to answer any questions you have.

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